1 DEFINITIONS
In these Terms and Conditions, the following words shall have the meaning set opposite:-
"Confirmatory Email" means the email sent to you to confirm acceptance of your Order as defined in Clause 4.1.4;
"Confirmatory Letter" means the letter sent to you to confirm acceptance of your Order as defined in Clause 6.3;
"Contract" means the contract between you and us formed as set out in Clauses 4 (Purchase of Goods/Services on Website), Clause 5 (Purchase of Subscription on Website), Clause 6 (Purchase of Goods/Services by telephone) or Clause 7 (Purchase of Goods/Services by post) (as applicable);
"Gift Vouchers" means vouchers purchased from Us via the Website which can be used to make a Purchase;
"Goods" means goods but not limited to, Flyers, calendars, Promotional freebies.
"Order" means a request by you to make a Purchase either by submitting the order via the Website or by submitting an order by telephone or by post;
"Personal Information" means information about you or a third party provided by You when submitting an Order or when using the Website;
"Price" has the meaning in Clause 9;
"Purchase" means the acceptance of an Order for the purchase of Services and/or Goods by Us, either via the Website, by telephone or by post;
"Services" means services including, but not limited to e-books and Subscriptions, available for sale by Us either via the Website, by telephone or by post;
"Special Offer" means an offer or promotion advertised by Us;
"Subscription" means a subscription to a publication advertised for sale by Us;
"Terms and Conditions" means the terms and conditions of sale set out in this document together with the Privacy Policy;
"We", "Us" or "Our" means eyetina.com.
"Website" means the websites located at www.eyetina.com or any subsequent URL which may replace them.
2 ACCESS
You are provided with access to the Website in accordance with our Terms of Use.
3 GENERAL CONDITIONS OF MAKING A PURCHASE
3.1 These Terms and Conditions shall apply to all Orders and Purchases.
3.2 The advertisement of Goods or Services on the Website or in our publications constitutes an "invitation to treat" and your Order constitutes a contractual offer. There will be no contract between you and Us unless and until We accept your Order in accordance with the procedures detailed below in Clauses 4, 5, 6 or 7 (as appropriate).
3.3 We will not file a copy of these Terms and Conditions specifically in relation to your Purchase. We may update the version of these Terms and Conditions on the Website from time to time, and We do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these Terms and Conditions for your records.
3.4 The only language in which We provide these Terms and Conditions is English.
4 MAKING A PURCHASE OF GOODS OR SERVICES ON OUR WEBSITE
4.1 Subject to Clause 5 (purchasing Subscriptions), to make a Purchase on our Website, you need to take the following steps:
4.1.1 click on the Goods or Services you wish to Purchase;
4.1.2 input the quantity of the Goods or Service selected that you wish to Purchase, then click "Add to cart";
4.1.3 once you have finished shopping, click "checkout", review your Order, make changes to your Order (if necessary), complete the delivery and payment details, indicate your agreement to these Terms and Conditions, then click on "Confirm Payment";
4.1.4 you will then be transferred to Our secure third party payment gateway to process your payment details. We will then send you an initial acknowledgement by email to confirm that your Order is being processed and once We have checked whether We are able to meet your Order and whether payment has been successful, We will either send you an Order confirmation by email ("Confirmatory Email") (at which point your Order will become a Purchase and shall conclude the Contract between you and Us) or alternatively, We will confirm by email that We are unable to meet your Order. Where We are unable to accept your Order due to the requested Goods or Services (as appropriate) being out of stock or unavailable, We will aim to advise you when We expect the requested Goods or Services to be in stock/available and you will be given the opportunity to proceed with the Order. If you want to proceed with the Order notwithstanding that there will be a delay in delivery of the Goods or Services due to them being out of stock or unavailable, We will send a Confirmatory Email at which point your Order will become a Purchase and shall conclude the Contract between you and Us;
4.1.5 Once the Confirmatory Email has been sent to you, we will deliver the Goods/Services in accordance with Clause 13.
4.2 When purchasing Gift Vouchers from the Website, the following conditions shall apply to such Purchase, as well as at the time of redeeming the Gift Voucher whether by you or a third party:
4.2.1 if the Gift Voucher is purchased as part of a Special Offer, the Gift Voucher is only redeemable against Goods and/or Services advertised by Us as being part of the relevant Special Offer at the time of redeeming the Gift Voucher and not at the date of Purchase of the Gift Voucher;
4.2.2 in some circumstances the Gift Voucher must be redeemed on one sole occasion when making a Purchase and this will be made clear to you and/or third party when purchasing and redeeming the Gift Voucher;
4.2.3 where you or a third party redeems the Gift Voucher against a Purchase valued lower than the value of the Gift Voucher, please note that you will not be given a refund of the difference;
4.2.4 Gift Vouchers cannot be exchanged for cash;
4.2.5 lost, stolen or damaged Gift Vouchers cannot be replaced or refunded;
4.2.6 Gift Vouchers have an expiry date, usually twelve (12) months from the date of Purchase, and this will be stated on the back of the Gift Voucher.
4.2.7 International Customer are advice to check their respective import laws regarding tax and import duty. Eyetina.com will not be held responsible for goods held by respective country's custom.
4.2.8 For Singapore customers only: It typically takes 2-5 business days for an order reach you from the time of delivery. In the event that it does not arrive after 5 business days, customers are required to inform Eyetina of the missing order immediately. This MUST be done within 14 days from the date of delivery to enable us to start an investigation in a timely manner. The failure to inform Eyetina of your missing order within 14 days from the date of delivery will forfeit the customer of any refunds. The definition of date of delivery is the actual date posted in the tracking information where it is mentioned as "picked up" or "sent' from our centre.
4.2.9 We advice you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
4.2.10 Eyetina.com is NOT responsible for any sales taxes, VAT, GST, duties or any other fees applied by the customs service in your country.
4.2.11 Eyetina.com may process and sent your order in 2 or more packages at the discretion of Eyetina. Shipping fees will be apply to each shipment.
4.2.12 Customers are required to deal with their respective country's custom policies and postal services. We are not responsible for any delay, issue or cost that occured by different countries custom clearance procedure or the respective postal services in handling of the mail parcel.
5 MAKING A PURCHASE OF A SUBSCRIPTION ON OUR WEBSITE
5.1 To make a Purchase of a Subscription on our Website you will need to:
5.1.1 log on to ;
5.1.2 select which product you wish to Purchase;
5.1.3 select the product and delivery method and click "add to cart".
5.1.4 confirm the quantity of the products required and either click "Add to cart" then continue shopping or "checkout" (as appropriate);
5.1.5 complete your details and those of the recipient of the products (if different from you) and the free gift (if appropriate). Our policy, unless indicated otherwise, is that any free gift will be sent to the recipient of the products. You will then be asked to proceed to the secure third party payment gateway.
5.1.6 We will then send you an initial acknowledgement by email and once We have checked whether We are able to meet your Order, We will either send you a Confirmatory Email (at which point your Order will become a Purchase and shall conclude the Contract between you and Us) or alternatively, We will confirm by email that We are unable to meet your Order;
5.1.7 Once the Confirmatory Email has been sent to you, We will deliver your Subscription in accordance with Clause 13.
5.2 If you are unable to provide Us with the Reference Code of the Gift Voucher in accordance with Clause 5.1.5, or where the Reference Code you do provide to Us has already been activated, We are not obliged to accept your Gift Voucher.
5.3 Where you are entitled to a free gift in accordance with Clause 5.1.3 we reserve the right to substitute the one advertised for one of equal or greater value, at our sole discretion.
8 AGE OF CONSENT
8.1 Where Goods or Services may only be purchased by persons of a certain age you will be asked when placing an Order to declare that you are of the appropriate legal age to purchase the Goods or Services. By submitting an Order, you are confirming to Us that you are of an appropriate legal age to purchase the Goods or Services requested.
8.2 If We discover or are of the opinion (as to which We shall have sole discretion) that you are not legally entitled to order certain Goods or Services, We shall be entitled to cancel the Order immediately, without notice.
9 PRICE AND PAYMENT
9.1 The price of the Goods and Services shall be that stipulated on the Website or as otherwise advised by Us to you via an advertisement or when making a Purchase by telephone or post. The price is not inclusive of VAT and, with regard to products, delivery charges also ("Price"). The Website contains a large number of Goods and Services and it is always possible that some of the Prices on the Website and/or on Our advertisements may be incorrect. We will verify prices as part of our sale procedures so that the correct Price will be stated when you pay for the Goods and/or Services. We shall also confirm the Price to you when you are submitting your Order using the telephone or by post.
9.2 When making a Purchase of Goods or Services other than Subscriptions, you may have to pay a delivery charge in addition to the Price. We will inform you of this during the ordering process and before the Contract between you and Us is concluded.
9.3 Subject to Clause 9.4, payment must be made prior to your Order being accepted and a Contract being formed.
9.4 You will have different payment options available to you when purchasing a Subscription and these will be brought to your attention during the ordering process and before the Contract between you and Us is concluded.
9.5 When making a Purchase via our Website or by telephone, payment must be made in Sterling either by credit or debit card. Direct Debit payments can be accepted from UK bank accounts only. Payment for Purchases made by post can be made by credit or debit card or cheque in Sterling, unless otherwise intimated to you; there are limited options available to pay for some Subscriptions by cheque in a foreign currency. All card transactions are processed through a secure payment gateway. All credit/debit card Purchases are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to Us for a particular Purchase, We will not accept your Order.
10 PRIVACY
Our Privacy Policy forms part of these Terms and Conditions and details how we will deal with your Personal Information including payment information.
11 OUR RIGHTS
11.1 We reserve the right to withdraw any Goods or Services from the Website at any time.
11.2 We shall not be liable to anyone for withdrawing any Goods or Services from the Website or for refusing to accept an Order.
11.3 We have a right to revise and amend these Terms and Conditions (including Price) without notice however any changes will not affect Contracts which have already been concluded in accordance with Clauses 4, 5, 6 or 7.
12 WARRANTY
12.1 We cannot describe every detail of the Goods or Services on the Website and each description is therefore abbreviated and is correct at the time of its input.
12.2 We expressly exclude warranties, conditions, or terms whether implied by Statute, common law or otherwise to the fullest extent permitted by law. Any recommendation or suggestion relating to any of the Goods or Services made by us is given in good faith, but it is for You to satisfy yourself as to the suitability of the Goods for Your purposes.
12.3 You warrant and undertake to Us that: (a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these Terms and Conditions; (b) the information provided in your Order is accurate and complete; and (c) you will be able to accept delivery of the Goods and Services.
13 DELIVERY
13.1 Unless We agree otherwise with you, Goods supplied within or out with Malaysia will be delivered within 30 days of conclusion of the Contract.
13.2 Where you have purchased a product, unless We agree otherwise with you, the first delivery may take up to six (2) weeks to be delivered.n.
13.3 Subject to Clause 5.3, if a free gift is included in a product which you have purchased in accordance with Clause 5, we shall use our reasonable endeavours to deliver this free gift, under separate cover from the Goods forming the basis of the product and within twenty-eight (28) days of conclusion of the Contract.
13.4 We shall use our reasonable endeavours to meet any date agreed for delivery. Notwithstanding the foregoing, We shall not be liable for any losses, costs, damages or expenses incurred by You or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
13.5 Delivery of the Goods or Services (if appropriate) shall be made to the delivery address specified in the Order and You shall make all arrangements necessary to take delivery of the Goods or Services whenever they are tendered for delivery.
13.6 It typically takes 2-5 business days for an order reach you from the time of delivery. In the event that it does not arrive after 5 business days, customers are required to inform Eyetina of the missing order immediately. This MUST be done within 14 days from the date of delivery to enable us to start an investigation in a timely manner. The failure to inform Eyetina of your missing order within 14 days from the date of delivery will forfeit the customer of any refunds. The definition of date of delivery is the actual date posted in the tracking information where it is mentioned as "picked up" or "sent' from our centre.
13.7 Eyetina.com may process and sent your order in 2 or more packages at the discretion of Eyetina. Shipping fees will be apply to each shipment.
14 TITLE AND RISK
14.1 The Goods will be at your risk from the time of delivery. Ownership of the Goods will only pass to you upon the later of: (a) delivery of the Goods; and (b) receipt by Us of full payment of all sums due in respect of the Goods (including delivery charges).
14.2 We will be entitled to recover payment for the Goods where the Goods have been delivered to you even where ownership has not passed to you.
14.3 Customers are required to deal with their respective country's custom policies and postal services. We are not responsible for any delay, issue or cost that occured by different countries custom clearance procedure or the respective postal services in handling of the mail parcel.
14.4 Your package will be dispatched at your own risk, but special care is taken to protect your goods.
15 LIMITATION OF LIABILITY
15.1 We shall not be liable to you for any indirect or consequential losses whatsoever or howsoever arising.
15.2 Subject to Clause 16.3, our entire and aggregate liability to you shall in no circumstances exceed the Price of the Purchase giving rise to the claim.
15.3 Nothing in these Terms and Conditions shall exclude or limit your or Our liability for death or personal injury caused by negligence or breach of statutory duty.
16 WAIVER
No failures to exercise and/or delay by Us (whether express or implied) in enforcing any of its rights under this Contract shall operate as a waiver thereof. A waiver by Us of any breach of the Terms and Conditions shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.
17 ENTIRE AGREEMENT
17.1 These Terms and Conditions, postal order forms, recorded telephone conversations at the time of submitting the Order and any other document referred to herein constitute the entire and only agreement between the parties in relation to its subject matter and replaces and extinguishes all prior or simultaneous agreements, undertakings, arrangements, understanding or statements of any nature made by the parties or any of them whether oral or written (and, if written, whether or not in draft form) with respect to such subject matter.
18 FORCE MAJEURE
We shall not be liable for any delay or failure to perform any of Our obligations if the delay or failure results from events or circumstances outside Our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, perils of the sea or air, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion or civil authority, including acts of local government and parliamentary authority; disputes of whatever nature and for whatever cause arising including but without prejudice to the generality of the foregoing, work to rule, overtime bar, strikes and walkouts. We shall endeavour to notify you as soon as possible should any such events or circumstances occur.
19 ASSIGNATION
You are not allowed to assign, novate, delegate or sub-contract any of your rights and obligations under these Terms and Conditions. We may assign, novate, delegate or sub-contract any of our rights and obligations under these Terms and Conditions at Our discretion.
20 SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
22 YOUR LEGAL RIGHTS
Nothing in these Terms and Conditions affect your rights at law (including your right to receive a refund in respect of any defective Goods We sell to you).
CUSTOMER SERVICE
In the event of a query or complaint about the Website or Us, please email ask@eyetina.com or contact Us at the addresses noted below.